Delivery & Returns

Delivery Information

  • We charge a minimal charge of £1.99 for shipping on all orders under £50.00. If over £50.00 delivery is FREE
  • UK First Class Delivery - Orders up to £30.00
  • UK First Class Recorded Delivery – For orders over £30.00. This will allow a tracking number and will also insure your item(s) for £30.00
  • All international orders will be sent out using Royal Mail International Recorded Delivery regardless of value

We will do everything we can to ensure your delivery arrives promptly, but can not make any guarantees on behalf of the Royal Mail or other carriers. Please allow 28 days for delivery.

Delivery Schedule

Your order will normally be dispatched the day we receive your order (before 2:00pm) and should take no more than 3 working days to reach you (Standard delivery - UK). 

You will receive an e-mail confirming that your order has been dispatched. Recorded delivery customers will also receive details of reference or tracking numbers depending on the service requested.

We take great care to ensure that we are always in-stock of all items. In the unlikely event that we are out of stock, we will contact you within 24 hours.

Money Back Guarantee

We are confident that you will be happy with your purchases. However, if you wish to exchange or return an item please do so within 7 days.

A refund will only be issued on return of the items unopened and in original packaging. P&P and returns postage are direct costs and we regret that they cannot be refunded.

All atomisers and batteries have a 28 day guarantee and faulty items will only be replaced up to 28 days after purchase.

Returning your order

If you are planning on returning an item to us please contact us in the first instance, quoting your order number. Make sure everything is packaged securely and return your item(s) to this address:

VapeSiteKemp House, 152 City Road, London, EC1V 2NX